Product support

Attention users of hotmail.com, msn.com, and live.com. These services block our product emails that contain your download links. In order to address this, we have to forward you a copy of that email from a different email address that is not blocked. You may not receive your email with the download links immediately. We generally will send them out within a few hours of the order as we are not always in front of a computer. You can avoid this by specifying a different email address when you make payment.

Attention to those who make payment via amazon.com's payment service. Amazon.com does not allow us to link our automated order system to its payment system; therefore, we have to send out emails with download links manually. As we are not always in front of a computer, you may experience some delay in receiving the download links. You will be receiving a CD with all the files via priority mail. We generally ship out that CD the same day of the order unless the order was made after business hours.